[HN] Customer Services Team LeaderHết hạn

Place: Tầng 2, B&T Building, Số 3 Ngõ 120 Trường Chinh, Hà Nội

Number: 01

Date: 28/04/2022

Established in August 2015, Teemazing (TMZ – https://teemazing.com) is a young enterprise operating in the field of cross-border E-Commerce towards the US & EU market. After more than six years of operation, with a team of highly selected A+ personnel both in attitude and working skills, TMZ is gradually building its own competitive brands in the international market with hundreds of thousands of orders sold every year.

At TMZ, we are doing our utmost to overcome our limits & get better every day. Here, we work hard, play hard, compete fairly, and completely say no to office politics so as to achieve our ultimate goal: building a successful Vietnamese e-commerce company on the international market.

In response to the needs of rapid growth in the future, we are looking for a vibrant and talented Customer Services Team Leader to manage our CS Team and provide effective guidance.

1. What will you do?

  • Responsible for leading the team to provide superior support to customers, partners, and internal teams
  • Maintain a high level of customer satisfaction by fairly resolving escalated issues and take appropriate corrective action.
  • Responsible for supporting team members on customer escalations
  • Perform team members management duties including recruitment, staff development, team building and performance reviews. Serve as the main escalation point for customer escalations, inquiries and customer satisfaction. 
  • Monitor team performance and ensure that all SLAs and performance metrics are met and take appropriate corrective action. Plan and manage team capacity and optimally distribute workload and coverage
  • Identify trends and opportunities to improve customer experience and operational efficiency
  • Translate high-level organizational goals into team and individual goals for staffs

2.  Requirements

  • Proficient in English: Reading – Writing – Listening – Speaking. Excellent written and verbal communication skills with a professional tone
  • Minimum of 1 year of experience as CS Team Leader. Experience in e-commerce/ retail/ start-up/ tech companies is preferred
  • The heart and passion for our customers and the ability to exude client satisfaction
  • Able to parse feedback and contribute to the product or working process by suggesting feature requests based on your knowledge of customers.
  • Able to use Help Desk software such as Freshdesk, Zendesk, etc. 
  • Proficient using technology and software is a must
  • Proven problem solving and multitasking skills

3. Benefit

  • Competitive salary, from 15-25 mils VND depending on your experience and abilities.
  • 13th-month salary commitment and performance bonus
  • Traveling with the company every year
  • Bao Viet Health Care Insurance (after 3-months in the role) & Annual Health Checks
  • Opportunities to learn and gain more experiences with great potential for future growth

4. Working Enviroment 

  • Dynamic, flexible, and friendly working environment
  • Working with a team full of young and passionate talents
  • Working remotely according to the company’s policy

5. How to apply

To apply for this position, please send your CV to our email address: [email protected]

Subject: Apply for CS Team Leader

If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting job!

Come to TM to experience a young, happy, passionate working environment. Email to apply today!

 

Curious about us? Learn more at:

👉 Facebook: https://www.facebook.com/lifeatTMZ

👉 Website: https://teemazing.com

Application form