Place: Tầng 2, B&T Building, Số 3 Ngõ 120 Trường Chinh, Hà Nội
Established in August 2015, Teemazing (TM) is a young enterprise operating in the field of cross-border E-Commerce towards the US & EU market. After more than four years of operation, with a team of highly selected A+ personnel both in attitude and working skills, TM is gradually building its own competitive brands in the international market with hundreds of thousands of orders sold every year.
At TM, we are doing our utmost to overcome our limits & get better every day. Here, we work hard, play hard, compete fairly, and completely say no to office politics so as to achieve our ultimate goal: building a successful Vietnamese e-commerce company on the international market.
In response to the needs of rapid growth in the future, we are looking for a vibrant and talented Customer Service Agent to join our CS team. You will be responsible for providing excellent customer service and sales support for stores, in-store customers, and online customers, providing a quick and satisfactory resolution to all customer service issues. This includes addressing questions related to store policy/procedure/operation, online order status, merchandise features & use, and uncovering customer needs to facilitate online customer upsell.
1. What will you do?
- Responsible for providing superior support to customers, partners, and internal teams via Email
- Ensure customers support cases are handled, exceeding expectations in a timely manner within the agreed SLAs
- Proficient in English, especially in Writing Skills with a professional tone. Minimum IELTS score of 6.5 or equivalent
- Ability and desire to deliver exceptional levels of Customer Service
- The ability to handle conflict positively and work in a fast-paced environment
- Proven problem solving and multitasking skills
- Experienced candidates in the fields of retail, e-commerce, startup are more preferable.
- Able to use Help Desk software such as Freshdesk, Zendesk, etc. Otherwise, proficient using technology and software is a must
- Salary from 7 – 10 mils VND, depending on your experience and abilities
- Annual performance bonus
- Social insurance and health insurance
- Opportunities to learn and gain more experiences in a company with great potential for future growth
- Opportunities to be promoted to supervisor, leader of the team
- Participate in team-building activities and annual travels
- Dynamic, flexible, and friendly working environment.
- Working with a team full of young and passionate talents.
- Flexible working hours, no dress code. Working remotely according to the company’s policy.
- Traveling with the company every year.
4. How to apply
Please send your CV to email: [email protected] – Subject: Apply for CS Agent – 02/2022
Come to TM to experience a young, happy, passionate working environment. Email to apply today!
Curious about Teemazing?
👉 Facebook: https://www.facebook.com/lifeatTMZ
👉 Website: https://teemazing.com/